Interpreting Service | Berneslai Homes

Article: Interpreting Service

Barnsley residents are increasingly drawn from different countries; in fact, in Barnsley, people speak more than 50 different languages. Some people who do not have English as their first language have chosen to live in properties managed by Berneslai Homes.

With this in mind we decided to offer an interpreting service to allow us to communicate with tenants quickly and easily in their own language.

We use the Big Word which supports 234 languages and dialects. So customers who need to talk to us in their own language about the services we provide can do so.

Through a three-way telephone conversation, interpreters accurately and securely pass on information between the tenant and the Berneslai Homes representative.

Languages used by our customers include: Albanian, Amharic, Arabic, Chinese, Farsi, French, Greek, Kurdish Sorani, Ndebele, Polish, Russian, and Spanish. We also have translated our tenancy agreement and the ‘Getting in touch' leaflet translated into some of these languages. 

We have also set up Google translate so all of the site can be translated into certain languages. Use the button at the top of the page to try this out.