Article: Communal Cleaning and Sheltered Housing Spot Checks
We have 22 sheltered housing schemes across the borough and twice a year we ask a group of mystery shoppers to check the general maintenance of the building both inside and outside.
This activity is open to all customers who live in sheltered housing schemes.
Below are the findings from the spot checks:
In this section
- Communal Cleaning and Sheltered Housing Spot Checks
- Complaints Review Panel
- Empty Property Spot Checks
- Grounds Maintenance Spot Checks
- Mystery Shopping Telephone Calls
- Mystery Shopping Visits
- Plain English Review Panel
- Service Excellence Assessment Programme
- Telephone Answering Assessing
- Web Review Panel
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