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Interpreting Service
Barnsley residents are increasingly drawn from different countries; in fact, in Barnsley, people speak more than 45 different languages. Some people who do not have English as their first language have chosen to live in properties managed by Berneslai Homes.
With this in mind we decided to offer an interpreting service to allow us to communicate with tenants quickly and easily in their own language.
We use Language Line, which supports 150 languages. So customers who need to talk to us in their own language about the services we provide can do so.
Through a three-way telephone conversation, interpreters accurately and securely pass on information between the tenant and the Berneslai Homes representative.
Languages included are: Urdu, Albanian, Punjabi, Chinese, Polish, Russian, Hindi and Spanish.
We also have some leaflets translated into 9 languages, which are: Arabic, Bengali, Chinese Mandarin, Farsi, Hindi, Korean, Polish, Russian and Urdu.