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Recharging tenants for repairs
Will I be charged for any repairs?
There are some repairs that you must pay for:
- If you, a member of your family, or a visitor have caused damage that results in us having to do a repair or replacement.
- If you leave the property in a bad condition when you move out.
If we find that any repairs are needed because of your actions, we think it is only fair to charge you.
If the damage is caused by criminal activity (by another person but not a visitor or member of your household), we will not charge you for the cost of these repairs, however all reports of criminal damage will be investigated, and false reporting may lead to prosecution and may affect your tenancy agreement.
How much will it cost?
If we decide that you should be recharged for a repair we will tell you when you report the repair. We will also tell you how much the repair will cost.
How do I pay?
We will send you a bill for the repair amount. Please contact your local Barnsley Connects office or phone (01226) 775555 for various methods of payment information.
How do I report a repair?
Our Repairs Hotline is our contact centre for customers who want to report a repair or have an enquiry about a repair. They can be contacted by phoning (01226) 787878.
For further information on reporting repairs please use the link to Reporting Repairs.
Opening times
The Repairs Hotline is open 24 hours a day, 7 days a week.
Barnsley Connects Offices are open Monday to Friday 9am to 5pm.
Legislation
Your rights as a council tenant are covered by the following legislation:
- Housing Act 1985
- Housing Act 1996
Related links