Over Easter we will close for general enquiries and non emergency repairs at 5pm on Thursday 28 March until 9am on Tuesday 2 April. You can still report emergency / urgent repairs during this time on 01226 787878. (Please note that it may take us longer to answer calls as we have fewer staff on duty). If you have a non-urgent repair then please report this using our app for free on the link here. We also have a range of online forms making it easier and quicker for you to contact us here. As we prepare to go live with our new Homeseeker Lettings Policy there will be no adverts for available homes until after midnight Thursday 4 April. Find out more about our new lettings policy here.
We want our homes and estates to be great places to live. We believe the best way of improving our service is to work closely with our tenants. Your views are important to us and every voice matters.
We want you to be involved in helping us to keep improving our service and we can offer training, provide transport and equipment, and cover your expenses for this.
There are many ways to get involved, both in person and online to:
Our Customer Engagement Strategy sets out a how we’ll strengthen the tenant voice in Barnsley.
As well as the routine involvement opportunities, each year we agree a plan of how customers can get involved in the improvements or changes we’re making to our service.
If you’re a Berneslai Homes tenant and you’d like to get involved or have your say, use the links below to find out more:
There are other ways to get involved from the comfort of your own home or in your local neighbourhood.
Attend our Board meeting
You’re welcome to join one of our Berneslai Homes public Board meetings, which are held five times per year. They are a mixture of virtual and face-to-face.
If you would like to attend one of our public Board meetings, or find out more about them, please contact Governance@BerneslaiHomes.co.uk
There's also more information here.
10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD
Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803