Article: Our performance
Berneslai Homes are committed to delivering an excellent service to our customers. To do this we need to know where we are going, how we are going to get there and whether we are on track or not.
Each year we produce a Delivery Plan which sets out what we plan to do over the next 12 months and how we plan to achieve this. We agree service standards and performance targets with our board, managers, partners and our customers. Our top service standards tell us what you can expect from us.
We routinely review our performance against these performance targets and standards and we consider what our customers have told us when they give us feedback such as completing surveys, doing mystery shopping for us or going to our customer panel or steering group meetings.
We produce a range of regular performance reports on all areas of our service which we summarise in our quarterly performance report and we produce a range of reports on what our customers have told us.
Berneslai Homes also compare ourselves against similar housing organisations across the UK. Follow this link to see how we compare Nationally
Visit the sections below to view our performance by the different parts of our service:
- Quarterly performance reports (this covers all the company)
- Customer Service performance (this covers all the company)
- Lettings performance
- Rents and leaseholders performance
- Repairs and Maintenance performance
- Tenancy and Estate Management performance
- Challenge Card - Results from the Berneslai Challenge Panels
Visit the sections below to see what our customers have told us about the different parts of our service:
In this section
- Annual customer satisfaction survey (STAR)
- Barnsley Homes Standard and further survey satisfaction results
- Challenge Card
- Customer Service perfomance
- Customer services satisfaction results
- Equality and Diversity performance
- Involvement and empowerment performance
- Lettings Performance
- Lettings satisfaction results
- Our Performance So Far
- Quarterly performance reports
- Rents and Leaseholder performance
- Rents and leaseholder service satisfaction results
- Repairs and Maintenance customer satisfaction results
- Repairs and maintenance performance
- Tenancy and Estate management performance
- Tenancy and estate management satisfaction results
- Value for money performance
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