We have a structured way of making sure our performance is on track and is delivering services in the right way.
We produce performance reports and have monthly meetings with section heads and senior managers to discuss performance. This means we keep a regular and routine eye on performance and deal with issues at the earliest opportunity.
Four times a year we look at performance in more detail and share this with our Board, the Council and our tenants and residents.
Twice a year we assess our performance against our local offers.
Once a year we review our overall performance against The Regulator for Social Housing’s Consumer Standards. This ensures we are meeting government standards for delivering services.
Our performance reports are available in the download section of this page.
Our quarterly performance reports set out how well we are doing against the targets in our Delivery Plan. You can download copies of the reports from the download section on this page.
You can also download short summaries of our performance in managing the lettings, rents and repairs service.
As at year end in 2019/ 2020 we met 18/26 of our challenging local offers. We met with the Tenant Voice Panel in June 2020 and they agreed with our self-assessment.
Here is are the local offers we have not met and our actions for improvement.