National benchmarking

It’s important that we understand how our performance compares to other similar landlords.  This is called benchmarking and it helps organisations develop and improve.

For example are we doing better or worse than other landlords in our repairs service?    If we’re doing better then perhaps we can help them improve?  If we’re doing worse – we can learn from them.

To compare our performance against a range of landlord services we use a benchmarking service run by Housemark.  You can see how we compare by visiting their website.