Universal Credit

This section gives you useful information about Universal Credit.

What is Universal Credit and is my rent included?  

Universal Credit is a single monthly payment for eligible people in or out of work. Help towards paying any housing costs such as rent, will be included in the monthly Universal Credit payment. This is called the ‘housing element’. You will be responsible for paying your housing element to Berneslai Homes.  For more please watch the video below.

How do I claim Universal Credit?

In most circumstances you need to make a claim online on the Universal Credit website.

How will Universal Credit be paid to me?

Universal Credit is paid monthly and in arrears. You should receive your first payment within 5-6 weeks of making a claim, and then on the same date every month.

It will be paid monthly into your bank so you will need to open an account if you don’t already have one to receive your Universal Credit payment. If you don’t have a bank account, find out more about how to open an account by watching the video below.

How do I pay my rent?

When you receive your Universal Credit, you will be responsible for paying your rent. It is very important that you pay your rent and it is paid on time. Please go to the ‘Ways to Pay Your Rent’ webpage for further information.

A lot of our customers pay by Direct Debit as it’s a easer and quicker way to pay your rent.  Why not set one up today using our Direct Debit form.

You’re not alone – getting help and Frequently Asked Questions (FAQs)

We surveyed a sample of our customers who have claimed Universal Credit in 2020.  The responses received have helped us look at areas where we can improve and support, the details of which can be found in the Universal Credit FAQ guide in the download section on the right hand side.

If you’re struggling and need further support then please contact the Rents Team by completing an online form, for help tailored to your situation.