Christmas and New Year opening times

If you need to contact us over the Christmas and New Year holidays then please find below our opening times.

Phone Service

Reporting Repairs (01226) 787878 – we are only taking calls for urgent and emergency repairs during our close down.    

During the Christmas holidays from 5pm on 24 December until 9am on 4 January it may take us longer to answer calls as we have fewer staff on duty.

Our service will return to normal from Tuesday 4 January 2022. If you have a non-urgent repair, you can report it through the Berneslai Homes app. Go to your app store and search for Berneslai Homes.

General Enquiries (01226) 775555

The general enquiry line will be closed from 5pm on 24 December until 9am on 4 January.

If you have an urgent or emergency situation between these dates please contact us on our 24/7 repairs hotline on 01226 787878.

If you have a non-urgent enquiry then why not visit our ‘apply for it’ and ‘tell us about it’ sections on this website.  We have a range of forms making it easier and quicker for you to contact us.

Library and Customer Service Centres 

All branch libraries will close on Christmas Eve at the normal time and reopen on Tuesday 4 January

Library @ the Lightbox will be open on 29, 30 and 31 December.

Visit the Barnsley Council website for details of opening times.

Lettings

There will be a vacant property list on Friday 24 December which will remain open until midnight on Tuesday 4 January to allow you more time to search and bid for a property over the festive period.  Please note there will be no vacancy list on Friday 31 December.  Staff will be unavailable to deal with any letting’s enquiries until Tuesday 4 January 2021.

Ending your tenancy

If your tenancy is due to terminate on the 27 December 2021 or 3 January 2022 please contact your Housing Management Team before 4pm on Christmas Eve who will give you the appropriate advice to enable you to hand the keys on to us.

If this isn’t possible please keep them until Tuesday 4 January 2022 and hand in accordingly. We will still terminate your tenancy from the 27 December 2021 or 3 January 2022, depending on the date your tenancy was due to end, so you will not be charged an additional week’s rent.