Christmas & New Year opening times

Phone Service

Reporting Repairs (01226) 787878

Our repairs hotline will only deal with and come out to emergency and urgent repairs over the Christmas period (Christmas Day, Boxing Day and New Year’s Day). We will be open 24/7 but please note that it may take us longer to answer calls as we have fewer staff on duty.

If you have a non urgent repair then please follow this link to download our app for free.

Our website contains useful information to protect you and your home this winter> Advice includes: making sure your heating is working correctly, how to stop pipes freezing and what to do if you get a leak. Follow this link to find out more.

General Enquiries (01226) 775555

If you would like to contact us then why not visit our website.  We now have a range of online forms making it easier and quicker for you to contact us.   You can do lots of transactions and queries online all at the click of a button.  Follow the links to our ‘Apply For It’ and ‘Tell Us About it’ pages for a full list.

If you would prefer to speak to us then our general enquiry line will close at 8pm on Monday 24th December and reopen at 8am on Thursday 27 December and is open as normal on Saturday 29th December from 8am until 1pm. The line will close again on Monday 31 December at 8pm and reopen on Wednesday 2 January at 8am.

Library and Customer Service Centres

 Date Barnsley Central, Wellington House (*) Barnsley District Centres (**)
Saturday 22 December Open as normal Closed
Sunday 23 December Closed Closed
Monday 24 December Closed Closed
Tuesday 25 December Closed Closed
Wednesday 26 December Closed Closed
Thursday 27 December Open as normal 9.30am – 5.30pm (*) Closed
Friday 28 December Open as normal 9.30am – 5.30pm (*) Closed
Saturday 29 December Open as normal 9.30am – 4.00pm (*) Closed
Sunday 30 December Closed Closed
Monday 31 December Closed Closed
Tuesday 1 January Closed Closed
Wednesday 2 January Open as normal Open as normal

If you are wanting to hand your keys in for your Berneslai Homes property on the following days 24th, 27th, 28th  or 31st December please phone us on 01226 775227 and someone  advise you accordingly.  We are sorry we are closed and apologise for any inconvenience this may cause you.

(*) We will not be offering Customer Service on this day.

(**) Our district offices are Athersley, Cudworth, Dearne, Hoyland, Mapplewell, Penistone, Royston and Wombwell.


There will be a vacant property list as normal on Friday 21st December. There will be no vacancy list on Friday 28th December.