COVID 19 (Coronavirus) – Important update for our customers

At Berneslai Homes we appreciate that this is a worrying time for everyone and that the situation, along with Government advice to us all, is regularly being updated. We’ll do everything we can to ensure that we keep essential services running and that our colleagues can work safely.

This means that we need to change some of ways that we work and stop doing some activities. This will also mean that we won’t be able to meet our normal level of service.  Below are some of the main changes we are now making and how they may affect you.

Reporting and completing repairs

We apologise but we are now only completing emergency or very urgent repairs.

If your repair is not an emergency or non urgent then please report this when matters are back to normal.

When you contact us to report your repair we will ask if you are self-isolating because of COVID 19. Please don’t take offence at this. It’s so we can assess the risk.  If the answer is no then we will provide our normal range of services but you will be asked again before we come into your home. That’s just to make sure there’s been no change. If you are self-isolating then we will ask for your permission to pass this information on to the colleague who will be visiting so that they can prepare and not put themselves at any risk. For example, we may ask you to be in a separate room while the emergency repair is undertaken. Operatives may also be wearing protective clothing, such as disposal suits, masks or gloves.

Paying your rent

It’s really important that if you’re worried about being able to pay your rent because of COVID 19, for example, if your employer has reduced your hours or you are self-employed and having to self-isolate that you need to contact us on 01226 774613 or 01226 774685 at the earliest opportunity so that we know about it and can discuss how we can support you.

Community Events and meetings

In line with Government advice to limit face to face interaction with potential vulnerable people we’ve had to suspend a range of public, community events and meetings such as Estate Walkabouts, Your Community Your Say Meetings and activities in our community centres and Independent Living Schemes.

Reducing visits

You’ll also find us making more contact with you by phone and email.

Advice on Prepayment Meters

If you pay for your gas or electric via a prepayment meter it’s worth considering topping these up now if you can.

And Finally

We are keeping the situation under regular review and will update this page as and when the situation changes.

If you have any concerns about COVID-19 you should follow the NHS and Public Health England guidance.

Information and advice is also available on the Barnsley Council website via this link.