Telephone mystery shopper

Our mystery shoppers complete 15 mystery shop phone calls four times a year to our main phone lines. The mystery shopper will ask a routine set of questions and score how well we deal with them.  

We provide you with the right equipment and train you to make the calls and fill out the paper work.  If you are interested please contact us by e-mail to communityengagement@berneslaihomes.co.uk.

Here is the latest results from the mystery shopping calls…