Customer Panel

We love hearing from you and we think our Customer Panel is a great way to find out what you think about the services we provide.

Because each one of our panels has a different theme you can dip in and out when a subject you’re interested in becomes the focus of that panel, or come to them all.


What will I be expected to do?

As a panel member you will be invited to give feedback, on the night, about a variety of topics. For example we may ask you to tell us what you think about our customer service, or your views about efficiencies or a marketing campaign we are planning. The results from each panel will be used to help make decisions in our organisation, and of course as a valued member of the panel we will always let you know what’s changed as a result of your feedback.

What have the panels looked at?

Have a look at what other panels have discussed and find out more about how our panel has helped to shape Berneslai Homes.

How do I join the Customer Panel?

Our next customer panel will be on 26 October from 6 until 7.30pm.

It’s been a difficult 19 months and by adapting our services and working together we’ve got through it. We know things have changed and we want to explore what’s changed for you as customers, how you’d like us to engage with you in the future and share what’s changed for us. But more than that we want to welcome you back!

We’d love to see you in person, so we will be holding the Customer Panel at our new Gateway Hub and just to reassure you we are a Covid safe venue.

If you are not ready for mixing with other people, we totally understand so if you would prefer to take part in the event online just let us know by filling out the online form.

To book your place at the event (whether online or in person) simply complete this form.