We are making improvements to our online system on 20th January 2020. How you search and apply for housing, access your ‘myRent’ account and submit an online housing application form will be changing.
What is changing and when?
On 20th January we are making improvements to our online system so we can provide you with a better service. From this date you will need an email address to register on the new system so you can search and apply for properties, submit an online housing application form, or if you are a current tenant, access your ‘myRent’ account.
How will I benefit from these changes?
The benefits of making these improvements include:
- It will be easier to use on mobile phones and tablets.
- You will be able to update your contact details at any time
- You will be able to save your housing application part-way through
What happens if I don’t register?
If you don’t have an email address after the 20th January you will not be able to register on the new online system so will no longer be able to: search and apply for properties, access your ‘myRent’ account; or submit an online housing application.
What do I need to do BEFORE the 20th January?
If you haven’t got an email address then you will need to set one up. This will allow you to register on our new online system when it goes live on the 20th January 2020. For help setting up an email visit the Learn My Way website or book onto one of Barnsley Council’s ‘Get Online’ sessions via this link
If you have an email address already then you don’t need to do anything until the 20th January 2020.
Please note that due to the new system going live there will be NO ‘Homeseeker vacancy list’ on 17th January.
What do I need to do on and AFTER the 20th January?
Once you have an email address you will be able to register on our new system from 20th January. We will publish details on how you can register on our website on this date so you don’t need to do anything until then. Just make sure you have an email address!
What information do I need to create an account on the new system?
You need to have an email address set up. The system will only allow you to register if you have an email address. You will also need a reference number if you are a current applicant this will be your application reference number. If you are a current tenant this will be your payment reference number.
How do I create an email address?
Why can’t I apply or search for properties from 17 January to 21 January?
Our online system is being improved on these dates so we are sorry to say there’s no ‘Homeseeker vacancy list’ that weekend. You can search and apply for properties the following Friday (24 January 2020) using the new online system but please make sure you have an email address and your reference number.