We have a duty under the Freedom of Information Act 2000 to make as much information as possible available to the public. We use the model publication scheme set up by the Information Commissioner’s Office.
All information published on our web site can be downloaded free of charge and we will provide a single printed copy of anything included in the scheme free of charge. We may have to consider making a reasonable charge to cover the cost of providing multiple or repeated copies in order to avoid unnecessary expense to ourselves. If we intend making a charge, we will let you know before sending the information. We try to ensure that all information is current and we review it annually but, occasionally, some information may be slightly out of date. If any customer finds something out of date, please let us know using the contact details on the right.
Berneslai Homes try to use plain language as much as possible. We welcome feedback from customers if we don’t achieve that aim.
This includes information on how we operate, how we are organised, our Board and committees.
Also in this section, you can find out what the Audit Commission thought about our approach to finance and our Value for Money.
Here you can see what we’ve achieved this year, how well we performed and what we intend to do in future years.
Here you can see what was presented to Board how they reached decisions.
Here you can find information about our policies and procedures for delivering our services and responsibilities.
- GDPR Policy
- Record of Processing activities (article 30 GDPR)
- Appropriate Policy Document – Processing Special Category Data
- Vulnerability Protocol
- Equality and diversity
- Annual Equal Pay Audit
- Working for us
- Customer Services
- Estate Management Strategy 2017-2020
- Lettings Policy
- Mobility Scooters in Communal Areas Policy
- Customer Involvement Agreement 2018-2021
- Anti Social Behaviour Policy Summary
- CCTV Policy
This section deals with information held in lists and registers.
This section gives you more information on our main services.
- Latest news
- Repairs and maintenance
- Request to move
- Find a home
- Furnished tenancies
- Garages and garage plots
- Allotment requests
- Older Peoples Housing
- Leaseholder Services
- Property Management Service
- Gypsy and traveller sites
- Tenants First Service
- Anti-Social Behaviour (ASB) Team
- Get involved
- Get online