It’s OK to complain


Hearing customers is one of our key ambitions.  We’re not perfect so if we’ve let you down in any way then please let us know so we can put things right. Use one of our quick and easy online forms or give us a call.

81% of complaints so far this year have been solved quickly and informally.

If you’re still not happy after you’ve asked us once then don’t be afraid to make a formal complaint. We welcome your feedback and as well as putting things right for you, we’ll change our service to prevent the same problem happening again.

So far this year 103 people have made a formal complaint, we’ve agreed with 75% of them and we’ve highlighted over 40 actions which will improve our service.