Hate and harassment

We are committed to reducing hate and harassment in Barnsley and will support victims who experience this behaviour.

We will deal quickly with any hate and harassment which our tenants carry out, as this is breaking our tenancy agreement and they may lose their home. This includes people who are visiting or living with our tenants – if they carry out acts of hate or harassment, they can put the tenants’ home at risk.

What is hate and harassment?

Hate and harassment is any incident which is perceived by the victim or any other person as being motivated by prejudice or hate.

Hate and harassment can occur because of a persons:

  • race, colour, nationality or ethnic origin;
  • disability;
  • sexual orientation (this means someone who is a gay man or lesbian, or bisexual person);
  • religious belief;
  • gender identity (this means someone who has changed their gender from their birth gender).

Anyone can be a victim of hate and harassment and even witnesses it. Hate and harassment hurts, and it is confusing and frightening. It has a negative effect on our communities, and makes people worried and insecure. Hate and harassment violates people’s personal and civil rights.

Types of hate and harassment include:

  • Assault
  • Arson
  • Theft
  • Burglary
  • Criminal Damage
  • Verbal Abuse
  • Noise Nuisance
  • Anti-Social Behaviour
  • Offensive Telephone calls/texts/social media comments
  • Offensive Graffiti
What can I do about it?

If you suffer or witness hate and harassment you can report it in a number of ways, which we explain below.

By reporting it, you may be able to stop this happening to someone else. You can help us and other organisations tackle hate and harassment, as they need the information to be able to take action and deal with it.

Remember, a person who harasses someone else is at risk of losing their home. If you witness or experience hate and harassment, report it!

To report it, you can:

  • You can report hate and harassment safely online.
  • Text: 61009 starting with the word HATE and a short message explaining the help you need.
  • Email: safer@barnsley.gov.uk with the word HATE in the subject line.
  • Telephone: Barnsley Council on 775656 or South Yorkshire Police on 101.
  • Tell any Berneslai Homes employee, including your Housing Management Officer.

Remember – if anyone is ever in immediate danger – ring 999.

What will Berneslai Homes do about it?

We will:

  • respond to reports of hate and harassment within 1 working day;
  • pass on information about the crime to the police, the Enforcement Team, the Community Safety Service and Victim Support, if the person affected agrees;
  • get offensive graffiti removed within 1 working day;
  • use the powers in our tenancy agreement, if the person responsible is, lives with, or visits, one of our tenants;
  • let other landlords know if one of their tenants has committed acts of hate and harassment, as long as the victim agrees;
  • discuss any hate and harassment incidents with organisations we work with, such as the Police and Victim Support, and work out ways to reduce hate and harassment and get communities to live together peacefully; and
  • use interpreters to remove language barriers.