Article: Contact us

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To order a repair; cancel a repair; ask about a repair that you have ordered but which has not been completed; make or change an appointment for a repair; or comment on the quality of a repair please phone: 

Repairs Hotline on 01226 787878 (24 hours a day, 7 days a week)

You can report repairs out of normal office hours but we will only come out to you if it is an emergency. You can also report a repair online (non emergency repairs only) through the Online Reporting System. 

For General Enquiries phone 01226 775555  (Monday to Friday 8am - 8pm and Saturday 8am - 1pm).

We can answer any questions you have about: rent, housing benefit or insurance; the Maintaining the Barnsley Homes Standard programme (our programme for improving homes); problems on your estate such as vandalism, antisocial behaviour and so on; your tenancy; ending your tenancy; your housing application; mutual exchanges; renting a garage; making a complaint, comment or compliment; and the intercom or warden service.

We have nine Barnsley Library and Customer Service Centres across the Borough. At these centres you can: 

  • pick up or hand in forms;
  • use the freephone; or
  • make basic enquiries. 

If we can't resolve your enquiry over the phone, you will need to ask for an appointment to see an advisor.  We aim to make your appointment within two days of you asking.  To book an appointment:

  • ask at reception; or
  • phone us on 01226 787896 (Monday to Friday 9am to 5pm).