Your voice matters!

Come along to the Committee in the Community event on Thursday 16 May Saville Court, Hoyland, S74 0NY from 3.30 – 4pm.

Our Customer Services Committee are committed to hearing the tenants voice and would like to invite you to come along and offer your thoughts about what’s on the agenda.

We’ll be talking about:

• Performance - over the last 12 month, including a detailed look at performance of our contractors when completing repairs and improvements in tenants homes
• Tenant Scrutiny Panel - findings from their recent scrutiny of our Equipment and Adaptations Service. Committee will also hear how we’re planning to improve the service as a result of this scrutiny and our current review of the policy and procedure
• Complaint performance report - a summary of resident complaints handled between 1 January and 31 March 2024, and how we’ve resolved and learnt from them
• Regulator of Social Housing Regulatory Standards and regulation preparation – committee will receive our self-assessment of how we meet the new Consumer Standard, including actions to address gaps in compliance and progress against these actions
• Update from the Building Safety Resident Engagement Panel – Committee will hear how we’ve been working with residents living in the high-rise flats
• Damp and Mould Action Plan quarterly update – committee will hear about progress on our actions to reduce damp and mould in tenants homes
• New Complaint Policy – committee will be asked to approve our new Complaint Policy and they’ll receive our self-assessment against the Housing Ombudsman Complaint Handling Code and actions. This is to make sure we fully comply with our legal duties and offer a top-quality complaint handling service

Before the event we’ll be walking around Saville Court and Parkside Independent Living Schemes, looking at the community centres and the external spaces. We’ll be setting off at 2.30pm and finishing at 3.15pm. If you see us, please pop over and say hello.  

If there are any areas in Saville Court or Parkside you think we should be looking at, or you’d like to book a place at the Committee in the Community event, you can let us know by:

• Emailing: communityengagement@berneslaihomes.co.uk 
• Phoning: 01226 774376