Accessibility statement

Accessibility statement for Berneslai Homes website

This accessibility statement applies to Berneslai Homes Website www.berneslaihomes.co.uk

This website is run by Berneslai Homes Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software
  • embedded video may not have captions
  • some of our online forms have accessibility issues

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us:

E:Mail:  customerservices@berneslaihomes.co.uk

Phone: 01226 774376

We’ll consider your request and get back to you in 5 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Our Customer Services Team will help if you find any problems not listed on this page or think we’re not meeting accessibility requirements.  You can contact us:

E:Mail:  customerservices@berneslaihomes.co.uk

Phone: 01226 774376

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

Berneslai Homes Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following exemptions listed below:

PDFs

There are a number of PDFs on the site which have readability issues.  New interactive functionality is being developed as part of our new website which will be available by April 2021.   In most cases there is page content which matches that contained in the PDFs and where this is not the case we provide advice about how users can get this information and advice in alternative ways. The cost of fixing this limited issue is a disproportionate burden.

Interactive tools and transactions

Our forms are built and hosted through third party software and ‘skinned’ to look like our website.

However we are aware that our e-form site www.forms. berneslaihomes.co.uk has several known and complex to resolve accessibility issues.

We’ve assessed the cost of fixing the issues with our e-form site.  We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.   We are replacing this site by April 2021 with a fully compliant e-form system.

The site has a separate accessibility statement which advises how users can access services using alternative formats.

Content that’s not within the scope of the accessibility regulations

The procurement pages of our website are not aimed at the general public, but at business suppliers and as such fall outside the scope of the accessibility regulations.

What we’re doing to improve accessibility

Whilst our website is mostly compliant with the accessibility regulations we are planning to replace it by April 2021, we are planning to replace our e-form system by April 2021.

We are also setting up a regular user testing programme commencing in October 2020.

Preparation of this accessibility statement

This statement was prepared on 15th September 2020.

This website is tested every five days and action taken to resolve any issues arising.  The test used to produce this statement was produced 10th September 2020.  The test was carried out by Berneslai Homes and Barnsley Metropolitan Borough Council.

We test the whole site using accessibility testing software Siteimprove