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Accessibility statement

This accessibility statement applies to the Berneslai Homes website. 

The website is run by Berneslai Homes. We do our best to make sure that our website is accessible to everyone.

You should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • access it from a smart phone, tablet, laptop, or PC

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Our website includes PDF, Word, and other documents.

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille please contact us:

Email customerservices@berneslaihomes.co.uk 

Phone 01226 787878

We’ll consider your request and get back to you in 5 working days.

If you've asked us for help to use an online form, we'll either:

  • support you to fill the form in during the call
  • put you in touch with someone who can help

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Enforcement procedure

If you're not happy with how we respond to your request you can contact the Equality Advisory and Support Service (EASS). They are responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

We're always looking to improve our website and make it more user friendly for everyone.

If you have any problems using it, or think we're not meeting accessibility requirements, please let us know by emailing customerservices@berneslaihomes.co.uk

Berneslai Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances listed below.

PDFs published before September 2018

We do have some remaining PDF documents, published on this website before 23 September 2018 that we need to keep and that are not accessible. This is usually due to the size of the document, the complexity and whether we have an original version that was produced by Berneslai Homes.

In most cases there’s page content that matches what is contained in the PDFs and where this is not the case we provide advice about how users can get this information and advice in alternative ways. The cost of fixing this limited issue is a disproportionate burden.

Our eforms are built and hosted through third party software and ‘skinned’ to look like our website.

However, we’re aware that the external eform site www.forms. berneslaihomes.co.uk has several known and complex to resolve accessibility issues.

The site has a separate accessibility statement which advises how users can access services using alternative formats.

We’ve assessed the cost of fixing the issues with our eform site. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Therefore, we will be replacing our eforms so they will be fully compliant.

The following content is exempt from the accessibility regulations. We'll consider any requests for accessible versions of this content at our discretion.

Our tests include:

  • an automated testing tool provided by Siteimprove to test every published page on our website
  • Adobe Acrobat Pro to test and fix PDF documents
  • human testing for usability 

We run a full automated accessibility test on our website each week and fix any issues that are found. If any issues take longer to fix, we'll publish details of them on our accessibility statement. 

We intend to introduce more manual (human) testing to support our routine tests. We're looking at organisations that can help us to develop and carry out some robust manual testing.

Preparation of this accessibility statement

This statement was last updated on 30 November 2022.

Supporting our customers to access our services

We ask for and record information about our customers to help us support you in the best way possible. You can tell us your preferences for we visit you, for example if we should use a certain door, wait a bit longer for you to answer, or knock loudly.

You can also let us know if you have a particular communication need. Below are some examples of how we can support you. If you’d like to access any of these services, please let us know by:

Don’t forget to tell us your name and address.  


We aim to subtitle our video content. Some older videos don’t have subtitles, but we are replacing them with ones that do.

Face to face

We can arrange to provide British Sign Language (BSL) interpreters, lip speakers and lip readers, and a range of other help for our Deaf customers. This can be in a customer’s home or at another suitable location. We aim to arrange this service within five working days.


Relay UK is a free service to help people with hearing and speech difficulties communicate with anyone over the phone.

You don't need any special kit – just download the app from the App Store, Google Play or the Microsoft Store onto your smartphone, tablet, or computer.

Click here to visit the Relay UK website.

Our website is compatible with screen readers and our images have ALT text descriptions.

Face to face or phone
We’re usually able to communicate verbally either face to face or over the phone. 

In writing
We can send large print letters.

Additional support
If you need it, we can provide information in braille or on audio tape or CD.


Our website is compatible with language translation software.

To translate into another language, we recommend Google Translate’s website service. You’ll need to type the website address www.berneslaihomes.co.uk into the site and press the blue arrow to proceed. It will open in a new window and you can select a language at the top of each page.

Translate this site into other languages using Google Translate


We use a telephone translation service which allows us to communicate with tenants quickly and easily in their own language. The service supports over 230 languages and dialects.

We arrange a three-way telephone conversation where interpreters accurately and securely pass on information between the tenant (using their own language) and Berneslai Homes staff.

This is a service we can arrange either on demand or by appointment.

Face to face

We use a face to face translation service in a customer’s home or at another convenient location.  This sometimes takes us up to five days to arrange.

In writing

Translating into foreign languages takes time, is expensive, and often does not resolve the customer’s enquiry, and so we don’t usually offer written translations. If needed we will translate legal documents, such as a notice to end a tenancy.

Aby przetłumaczyć na inny język, zalecamy skorzystanie z serwisu internetowego Google Translate. Musisz wpisać adres strony internetowej www.berneslaihomes.co.uk na stronie i nacisnąć niebieską strzałkę, aby kontynuować. Otworzy się w nowym oknie i możesz wybrać język u góry każdej strony.

Për të përkthyer në një gjuhë tjetër, ne rekomandojmë shërbimin e internetit të Google Translate. Do t'ju duhet të shkruani adresën e faqes së internetit www.berneslaihomes.co.uk në sajt dhe të shtypni shigjetën blu për të vazhduar. Do të hapet në një dritare të re dhe ju mund të zgjidhni një gjuhë në krye të çdo faqeje.

Для перевода на другой язык мы рекомендуем сервис веб-сайта Google Translate. Вам нужно будет ввести адрес веб-сайта www.berneslaihomes.co.uk на сайте и нажать синюю стрелку, чтобы продолжить. Он откроется в новом окне, и вы сможете выбрать язык в верхней части каждой страницы.

Making services accessible to everyone

We’re committed to providing excellent service to all our customers and we work hard to put equality, diversity, and inclusion at the heart of everything we do.  

We always check how our policies and services affect different groups of people. This is a process called ‘equality impact assessment.’  We use the findings of these assessments to change a policy or develop services so that they meet the needs of everyone.

A key part of our commitment to equality is to prioritise our work in partnership with customers and staff, and we put this into an equality action plan. We review this every year, with our customer diversity advisory panel and staff diversity champions, who review the action plan every three months.

If you feel a policy or service discriminates against a particular group of people, or you want to know more about how we’ve assessed a particular policy or service, please let us know by emailing customerservices@berneslaihomes.co.uk

Registered address:

10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD

Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803