Information and privacy

Here we tell you more about:

  • how we collect, store and use personal information about our customers;
  • what information we publish;
  • how you can ask for information from us both personal and non personal;
  • how you can ask for your personal information updating, amending and deleting; and
  • how our website works as well as our use of cookies and accessibility.

Our Privacy Promise

Your personal information is just that- personal.  We promise to treat it with the highest standards of security and confidentiality at all times and in compliance with relevant legislation.

Personal Data Breaches 

A personal data breach is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data that is transmitted, stored or otherwise processed.

If you feel we’ve breached your personal data you can report it to us online below. We’ll need to know what’s happened and when. We need to understand how you found out about the incident and how this has affected you.

When reporting an incident, please give as much detail as possible and be as accurate as you can. We’ll then be able to look into if this is a breach of your data and what should happen next.

Report a personal data breach.

After submitting your report we’ll review it and send it to the relevant service for an initial assessment.  We’ll aim to contact you about it within five working days