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Support paying your rent

If you’re worried about money and missing rent payments, please contact us. Get in touch with us as soon as possible - we can help you.

  • We’ll make sure you’re getting all the benefits you’re entitled to.
  • We can look at a manageable repayment agreement to help you pay your rent and clear any arrears.
  • We may refer you to our Tenants First team for help getting financial and social support.
  • We may refer you to our independent Money Advice Worker who can help with complex multiple debt issues.

If you have former tenancy arrears with us, we may contact you to discuss these. If you receive a call from 01226 818145 or a text from Berneslai, this is a legitimate call and you'll be directed to a member of the Berneslai Homes Income Team to discuss your account.

Help with getting the right benefits

It’s important to know what support you’re entitled to and how to apply for it. In most cases, you'll need to make a claim online. If you need help getting online or understanding things, please contact us and a member of our team will assist. 

Contact the Income Team

Click below to find out more about benefits:

The benefit cap and under occupation

The benefit cap is a limit on the total amount of benefit you can get. It applies to most people aged 16 or over who have not reached State Pension age.

Read more about the benefit cap

New rules for Housing Benefit were introduced in April 2013 for working-age people living in a property with more bedrooms than they were entitled to.

Some claimants will have their Housing Benefit reduced as a result, and will have to make up the shortfall themselves.

This is sometimes referred to as the:

  • Bedroom Tax
  • Under Occupation Penalty
  • Removal of the spare room subsidy
Read more about under occupation

Get help setting up a bank account

If you need help setting up a bank account, we can help. Click below to set up your own account, or to request help from our Tenants First team.

If you're in rent arrears

We’ll contact you by letter and sometimes by telephone, email, text, or a visit where your account has fallen into arrears and ask you to put things right by making a payment arrangement to clear your debt as quickly as possible.

If you’re behind with your rent, it’s important to get in touch with us as soon as possible so that we can help. It’s never too late to sort out a repayment arrangement, but the later you leave it, conditions will be applied.

If you have former tenancy arrears with us, we may contact you to discuss these. If you receive a call from 01226 818145 or a text from Berneslai, this is a legitimate call and you'll be directed to a member of the Berneslai Homes Income Team to discuss your account.

Contact the Income Team Make a payment

Support is available if you're worried about money:

Registered address:

10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD


Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803

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