Get involved

Welcome to our getting involved section which gives you useful information and advice on how you can get involved in shaping our service.  Please bear with us as we are making changes to strengthen the tenant voice in Barnsley.

At Berneslai Homes we believe that the best way of improving our service is to work closely with our customers. Your views are important to us. We want you to be involved in helping us to keep improving our service.

We will offer training, provide transport and equipment and cover your expenses.

Our Customer Involvement Agreement is a promise to involve you.  We are currently updating this agreement as we’ve recently set out a range of changes to our service which will strengthen the tenant voice in Barnsley.  These changes have come about after an independent review of our approach to tenant engagement.  In summary the changes are:

  • To develop a new co-regulation model
  • To develop a new tenant scrutiny model
  • To review our approach to local engagement including estate walkabouts and Your Community Your Say
  • To develop a better online engagement service

We’re all about openness and you can see the independent report and our board report which outlines the proposed changes in the download section on the right hand side of this page.

If you want to get involved in any of these activities or help us develop a new model then please tell us by clicking here and completing this form.

As well as the routine involvement opportunities, each year we agree a plan of how customers can get involved in the improvements or changes we are making to our service.  You can download this plan from the download section on this page.