Get involved

Welcome to our getting involved section which gives you useful information and advice on how you can get involved with us. From here you can find out how to get involved from home, in meetings and on your estate. You can also find out how your involvement makes a difference.

We believe that the best way of improving our service is to work closely with our customers. Your views are important to us.  We want you to be involved in helping us to keep improving our service.

We will offer training, provide transport and equipment and cover your expenses.

Following a review of our engagement service in 2018, we have developed a Customer Engagement Strategy that sets out a how we will strengthen the tenant voice in Barnsley.  The strategy sets out our vision, approach and priorities for tenant engagement, ensuring every voice matters by providing opportunities and support for customers to get involved, listening and responding to feedback and making sure we continue to deliver high quality, accessible services.

At the core of the strategy is The Tenant Voice Panel (set up in 2019 and the The Tenant Voice Scrutiny panel (set up in 2020)

The strategy outlines our priorities for making sure we deliver against this strategy.  The priorities are:

  • To continue to support our Tenant Voice and Scrutiny Panel
  • To improve to local engagement
  • To develop a better online engagement service

As well as the routine involvement opportunities, each year we agree a plan of how customers can get involved in the improvements or changes we are making to our service.