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How we think we're performing

Quarterly performance reports

Our quarterly performance reports set out how we’re doing against the targets in our delivery plan. 

You can look back at our past performance reports or view short summaries of our performance in managing the lettings, rents, and repairs service below. 

Complaints performance summary

We want to offer excellent customer service. Complaints are important to us as they help us understand where we need to improve and learn from the things you have told us. We’ll do what we can to put right any issues and we'll learn from this so we can deliver better services.

We produce anonymous reports each year which shows data on complaints, compliments, compensation offered and the number of service improvements identified. You can read our latest reports below.

Listening and learning from complaints

We welcome complaints and promote a positive complaints handling culture within Berneslai Homes. Complaints are reviewed to identify learning points and improve services for customers. You can read our latest service improvements summary below. 

Registered address:

10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD


Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803

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