Customer satisfaction surveys
We carry out a range of surveys to measure how satisfied tenants are with the services we provide.
Most of the surveys are triggered by an interaction with us. For example, if you've recently had a repair completed in your home you may receive a survey after the work is done.
You’ll get a text or call from one of the numbers listed below directing you to complete a survey. Please save these numbers so you know that this is a legitimate call or text from us.
We will contact you from:
01226 818159 if you’ve recently had a repair.
01226 818156 if you’ve recently logged a complaint.
01226 818157 if you’ve reported anti-social behaviour and we investigated this case.
If you receive a survey by post, phone, text, or email, we’d be grateful if you can take a few minutes to share your views.
Adaptations satisfaction surveys
Repairs satisfaction surveys
Health and safety surveys
Complaints satisfaction surveys
Contact centre satisfaction surveys
Anti-social behaviour satisfaction survey
Income call satisfaction survey
Planned and programmed works satisfaction surveys
Tenants First satisfaction survey
Lettings and new tenancy satisfaction surveys
Eform satisfaction surveys
Helping to shape our services
It’s really important to share your views so we know what works well and where we may need to improve services. Take a look at the actions we completed in 2025/26 based on your feedback!