You can get in touch with us online by filling in our online e-forms or via email.
We will reply to your e-mail within 1 working day and answer fully within five. You can view the email answering standards in the downloads section of this page.
If you use our e-forms you will get an instant reply that its been received and this will also tell you how quickly we will get back to you for that particular enquiry.
We also send out regular news and information to our tenants via email or text. If you would like to sign up for this then please complete our contact details form.
Complaints
We know that sometimes things can go wrong. If you’re unhappy with a service, or about a decision, you can make a complaint. It’s usually better to raise your concerns with the service involved before you use our complaints procedure. Often an issue can be sorted out by talking to an officer, a manager or another person in the service. Below is a list of online forms you can use to get in touch with our teams.
If you have tried this and are still unhappy, or you want us to look into the problem, please use our online Your Comments Count Form. You can also use this form if you want to make a compliment or suggestion.
Compliments and Suggestions
We really welcome your suggestions and compliments and if you would like to make one please use our online Compliments and Suggestions form.
Data Protection and Privacy
For freedom of information requests, please fill in our Freedom of information form
To request to see your personal information, please fill in our Subject Access Request form
For information regarding our privacy policy and other data protection queries, please contact: BHDataProtection@berneslaihomes.co.uk
General Enquiries
For all general enquiries, please fill in our general enquiries form
Get Involved
To get involved in shaping our services, please fill in our get involved form
Homeseeker Lettings
To apply to join the housing register list please fill in our housing application form.
To search for a vacancy visit our vacancy search page.
For all enquiries regarding the housing waiting list, assessments and applying for a home and allocations please fill in our online Homeseeker Contact Form
Housing Management Teams
Email your Housing Management Team.
Central Team – Council Wards covered -Central, Dodworth, Kingstone, Stairfoot, Worsbrough.
Email: CentralHousing@berneslaihomes.co.uk
North Area & Penistone Team – Council Wards covered – Darton East & West, Old Town St Helens, Penistone East/ West.
Email: NorthAreaHousing@berneslaihomes.co.uk
Dearne Team – Council Wards covered – Dearne North & South
Email:DearneHousing@berneslaihomes.co.uk
South Team – Council Wards covered – Darfield, Wombwell, Hoyland Milton, Rockingham
Email: SouthAreaHousing@berneslaihomes.co.uk
North East Team – Council Wards covered – Cudworth, Monk Bretton, North East, Royston
Email: NorthEastHousing@berneslaihomes.co.uk
Income Team
For all enquiries regarding your rent please fill in our contact form
Investment and regeneration Team
For all enquiries about Barnsley Homes Standard Programme Improvement Works, Regeneration or new build properties.
investmentandregenerationteam@berneslaihomes.co.uk
Leaseholders
For all leaseholder enquires please fill in the team.
leaseholdservice@berneslaihomes.co.uk
Press, publicity and marketing
For all press, publicity and marketing enquiries.
Rents
For all enquiries regarding your rent please fill in our rent contact form
Repairs
You can report non-emergency repairs by downloading our Berneslai Homes app.
Tenants First
Tenants First is a highly skilled team, with expert knowledge. We offer our tenants a range of support to help them not just with their tenancy but other areas of their lives. To get in touch you can fill in our online tenant support form or you can e-mail Tenant First.
Working for us
We advertise all our job vacancies online. For all enquiries regarding job vacancies and working for us email: BHHumanResources@berneslaihomes.co.uk
