You can get in touch with us online by filling in our online e-forms or via email. 

We will reply to your e-mail within 1 working day and answer fully within five. You can view the email answering standards in the downloads section of this page. 

If you use our e-forms you will get an instant reply that its been received and this will also tell you how quickly we will get back to you for that particular enquiry.

We also send out regular news and information to our tenants via email or text.  If you would like to sign up for this then please complete our contact details form. 


We know that sometimes things can go wrong.  If you’re unhappy with a service, or about a decision, you can make a complaint. It’s usually better to raise your concerns with the service involved before you use our complaints procedure. Often an issue can be sorted out by talking to an officer, a manager or another person in the service.  Below is a list of online forms you can use to get in touch with our teams.

If you have tried this and are still unhappy, or you want us to look into the problem, please use our online Your Comments Count Form. You can also use this form if you want to make a compliment or suggestion.

Compliments and Suggestions

We really welcome your suggestions and compliments and if you would like to make one please use our online Compliments and Suggestions form. 

Data Protection and Privacy

For freedom of information requests, please fill in our Freedom of information form

To request to see your personal information, please fill in our Subject Access Request form

For information regarding our privacy policy and other data protection queries, please contact:

General Enquiries

For all general enquiries, please fill in our general enquiries form

Get Involved

To get involved in shaping our services, please fill in our get involved form

Homeseeker Lettings

To apply to join the housing register list please fill in our  housing application form.

To search for a vacancy visit our vacancy search page.

For all enquiries regarding the housing waiting list, assessments and applying for a home and allocations please fill in our online Homeseeker Contact Form

Housing Management Teams

Email your Housing Management Team.

Central Team – Council Wards covered -Central, Dodworth, Kingstone, Stairfoot, Worsbrough.


North Area & Penistone Team – Council Wards covered – Darton East & West, Old Town St Helens, Penistone East/ West.


Dearne Team Council Wards covered – Dearne North & South

South Team – Council Wards covered – Darfield, Wombwell, Hoyland Milton, Rockingham


North East Team – Council Wards covered – Cudworth, Monk Bretton, North East, Royston


Income Team

For all enquiries regarding your rent please fill in our  contact form 

Investment and regeneration Team

For all enquiries about Barnsley Homes Standard Programme Improvement Works, Regeneration or new build properties.


For all leaseholder enquires please fill in the team.

Press, publicity and marketing

For all press, publicity and marketing enquiries.


For all enquiries regarding your rent please fill in our rent contact form 


You can report non-emergency repairs by downloading our Berneslai Homes app.

Tenants First

Tenants First  is a highly skilled team, with expert knowledge. We offer our tenants a range of support to help them not just with their tenancy but other areas of their lives.  To get in touch you can fill in our online tenant support form or you can e-mail Tenant First. 

Working for us

We advertise all our job vacancies online. For all enquiries regarding job vacancies and working for us email: