Tenant Voice Panel and Scrutiny Panel
Tenant Voice Panel (TVP)
Membership: 12 tenants or leaseholders
Meetings: Every 2 months for 2 hours
The TVP influences how we provide services to tenants and gives assurance that services are working well for tenants.
They review policies, strategies, and performance to make sure we’re meeting tenants’ needs and acting in line with the laws and expectations of the Regulator of Social Housing.
They share their feedback, provide challenge, and can request additional engagement from other methods and groups to make sure tenant views are always properly represented.
We’re currently recruiting to the Tenant Voice Panel as well as some new and exciting roles, so if you’re passionate about helping us to improve our services by sharing your lived experience as a tenant or leaseholder, we’d love to hear from you!
Use the button below to send an eform to the engagement team registering your interest in the roles. Don’t forget to let us know which panel(s) you’re interested in, your address, and your contact details.
Share your feedback with the Tenant Voice Panel
You don’t need to be on the panel to have your say or raise an issue for the TVP to look at.
If you think we’re not doing as well as we could in any area of the services we deliver, or you’ve seen something that worked really well – please let them know! You can also ask the Tenant Voice Panel to look at something in particular.
Email: communityengagement@berneslaihomes.co.uk
Our Customer Engagement Manager will pass your request on to the TVP.
Scrutiny Panel
Membership: Around 5-10 tenants or leaseholders per project
Meetings: As and when required
The Scrutiny Panel is a ‘task and finish’ group that takes an independent and objective view of the services we provide.
They look at any area of service that the Tenant Voice Panel have passed onto them, including things like a dip in performance or satisfaction with a certain area of service, or a complaints trend, with a view to finding ways we can improve.
The Panel carry out an investigation and produce an evidenced-based report with a series of recommendations for improvement. They may also suggest working together to come up with a solution to a problem.
You can take a look at recent Scrutiny Panel reports below.
