About us
Berneslai Homes is a local authority housing company responsible for managing around 18,000 homes on behalf of Barnsley Council.
We support tenants and work together to create thriving communities.Â
We’re responsible for:
- Managing the waiting list and letting vacant homes
- Collecting rent
- Repairs, maintenance, and improvements in homes and on estates
- Supporting tenants to manage their tenancies
- Supporting tenants with money issues, jobs, training, and skills, and much more
- Keeping our estates clean and tidy and dealing with anti-social behaviour (ASB)
- Engaging with and listening to customers and communities
- Working with Barnsley Council to build and acquire new homes
As a local authority social housing provider, we have an obligation to deliver services that meet the requirements of the Regulator of Social Housing’s Consumer Standards.Â
Our Strategic Plan
Our Strategic Plan 2021-31 sets out what we aim to achieve for customers, colleagues, and the communities in which we work.
It explains who we are, what we do, and outlines the opportunities and challenges that we face.
Our customer service standards
How we're performing
Our vision and values
Our homes
Our tenants and residents
How we're run
Work with us