Head of Customer Services
We hope this webpage and accompanying recruitment pack provides useful insight into who we are and what we’re seeking in our new Head of Customer Services.
As Head of Customer Services, you’ll work closely with the Executive Management Team and play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved for our tenants and the wider community.
You can read more about us on the website by clicking the links on this page. Please read the full Recruitment Pack for more details on the job description, person specification, and how to apply.
On this page:
Welcome from Dave Fullen, Executive Director of Customer and Estate Services
Recruitment pack
Key dates and selection process
Key information about Berneslai Homes
Welcome and thank you for considering this key role with us here at Berneslai Homes
We’re a key community anchor organisation with a strong reputation and high visibility across our neighbourhoods. Our heritage is one of deep roots in the past but with eyes on the future - we’re passionate about changing people’s lives for the better.
Ensuring that the Tenant Voice is heard and is central to our strategic thinking and operational service delivery is critical to ensure that everyone has a great place in which to live and thrive.
We’re extremely proud that Barnsley Council, in partnership with Berneslai Homes, became the first local authority partnership in the UK to receive a top-tier C1 grading from the Regulator of Social Housing, recognising our delivery of high-quality housing services, strong tenant engagement, and effective governance.
The environment for social housing providers continues to present significant challenges. At Berneslai Homes, every team member is committed to living our core values - the '3 Cs': Customer First, Can Do, and Curious. These principles are embedded in everything we do, and it’s essential that you can demonstrate them in your role.
As Head of Customer Services, you’ll work closely with the Executive Management Team and play a key role in the Senior Management Team to ensure that strategic and local objectives are achieved for our tenants and the wider community.
Best wishes,
Dave Fullen
Executive Director of Customer and Estate Services
Key dates and selection process
The indicative schedule for the process is below:
Closing date: 12noon Monday 22 June 2026
Preliminary interviews with the Head of Customer Services and the People and Culture Manager: w/c 6 July
On site interview and presentation dates: w/c 27 July
On site panel discussion with tenant representatives: w/c 27 July
