If you are falling behind with your rent it is important you let us know as we can help you in a number of ways:
- We will make sure that you are receiving all the benefits you are entitled to.
- We will arrange a manageable repayment agreement with you to pay your rent and clear your arrears.
- We may refer you to our Tenant Support Team for help in seeking financial and social support.
- We may refer you to our independent Money Advice Worker who can help people with complex multiple debt issues.
It is important that you contact us as soon as possible, while your arrears are small and still manageable. It is never too late to negotiate a re-payment arrangement; although the later you leave it conditions will be applied. For instance you may be required to pay a lump sum off any arrears to stop us seeking a court order or carrying out an eviction.
If you have a secure tenancy and fail to contact us or come up with a payment arrangement we will serve you with a Notice of Seeking Possession (NOSP) and if you have an introductory tenancy we will serve you with a Notice of Possession Proceedings (NOPP).
If you need help then please complete this form to get in touch with our rents team.