Over Easter we will close for general enquiries and non emergency repairs at 5pm on Thursday 28 March until 9am on Tuesday 2 April. You can still report emergency / urgent repairs during this time on 01226 787878. (Please note that it may take us longer to answer calls as we have fewer staff on duty). If you have a non-urgent repair then please report this using our app for free on the link here. We also have a range of online forms making it easier and quicker for you to contact us here. As we prepare to go live with our new Homeseeker Lettings Policy there will be no adverts for available homes until after midnight Thursday 4 April. Find out more about our new lettings policy here.
If you’re worried about money and missing rent payments, please contact us. Get in touch with us as soon as possible - we can help you.
It’s important to know what support you’re entitled to and how to apply for it. In most cases, you'll need to make a claim online. If you need help getting online or understanding things, please contact us and a member of our team will assist.
Click below to find out more about benefits:
The benefit cap is a limit on the total amount of benefit you can get. It applies to most people aged 16 or over who have not reached State Pension age.
New rules for Housing Benefit were introduced in April 2013 for working-age people living in a property with more bedrooms than they were entitled to.
Some claimants will have their Housing Benefit reduced as a result, and will have to make up the shortfall themselves.
This is sometimes referred to as the:
If you need help setting up a bank account, we can help. Click below to set up your own account, or to request help from our Tenants First team.
We’ll contact you by letter and sometimes by telephone, email, text, or a visit where your account has fallen into arrears and ask you to put things right by making a payment arrangement to clear your debt as quickly as possible.
If you’re behind with your rent, it’s important to get in touch with us as soon as possible so that we can help. It’s never too late to sort out a repayment arrangement, but the later you leave it, conditions will be applied.
10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD
Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803