Customer Service Voices

If you’re interested in having a positive influence on different aspects of customer services, why not be part of our Customer Service Voices?

There are many ways to have your say, from the comfort of your own home to attending meetings in person. 

Have your say your way and help us to deliver great customer service!

Find out more about the different involvement and engagement opportunities below:

• Customer Service Tenant Influence Panel
• Customer Panel
• Check It Challengers

NEW: Customer Service Tenant Influence Panel

This panel looks at things like customer services, complaints, and communication, making sure customer service standards are continually improved through a positive complaint handling culture.

The panel will meet four times a year to focus on key areas. Each panel will make sure tenants have a meaningful voice in how services are delivered, scrutinised, and improved. They will provide assurance and feedback to other tenant influence groups and committees including the Tenant Voice Panel and Customer Services Committee.

Number of positions: 8
Time commitment: Meeting every quarter (4 per year) for 2 hours
Meeting venue: In person at Gateway Plaza or online using Microsoft Teams

We’re currently recruiting to these new and exciting roles, so if you’re passionate about great customer service, learning from feedback, and sharing your lived experience as a tenant or leaseholder, we’d love to hear from you!

Use the button below to send an eform to the engagement team registering your interest in the new roles. Don’t forget to let us know which panel(s) you’re interested in, your address, and your contact details.

Customer Panel

Customer Panel is a great way to find out what you think about the services we provide. There’s no commitment to attend every meeting - each panel has a different theme, so you’re welcome to attend them all or to dip in and out when a subject you’re interested in comes up.

As a panel member you’ll be invited to give feedback on the evening about a variety of topics. For example, we may ask you to tell us what you think about our customer service, your views about efficiencies, or a particular marketing campaign we’re planning.

The results from each panel are used to help make decisions in our organisation, and we’ll always let you know what’s changed as a result of your feedback.

Customer Panels are held in person at Gateway Plaza. We advertise the times and dates in advance.

You can take a look at what other panels have discussed and find out more about how the panel has helped to shape Berneslai Homes below.

Check It Challengers

Being part of our Check It Challenger programme is a great way to give us your views on our leaflets, letters, policies, or sections of our website from the comfort of your home, without attending a formal meeting.

All we ask is that you give us your thoughts on what we send through, by completing a quick and easy survey, letting us know if they’re written in a tenant friendly way and contain all the information you’d expect to see. There’s no time commitment, so you can dip in and out as you please. You’ll also have up to 10 days to give us your thoughts.

You could earn a £5 voucher for every review you complete.

If you're interested in becoming a Check It Challenger, then please get in touch today. Don’t forget to tell us your name, address, and phone number.