Customer Service Voices
If you’re interested in having a positive influence on different aspects of customer services, why not be part of our Customer Service Voice?
There are many ways to have your say, from from the comfort of your own home to attending meetings in person.
Have your say your way, and help us to deliver great customer service!
Find out more about the different involvement and engagement opportunities below:
- Customer Service Tenant Influence Panel
- Customer Panel
- Check It Challengers
Customer Panel
Customer Panel is a great way to find out what you think about the services we provide. There’s no commitment to attend every meeting - each panel has a different theme, so you’re welcome to attend them all or to dip in and out when a subject you’re interested in comes up.
As a panel member you’ll be invited to give feedback on the evening about a variety of topics. For example, we may ask you to tell us what you think about our customer service, your views about efficiencies, or a particular marketing campaign we’re planning.
The results from each panel are used to help make decisions in our organisation, and we’ll always let you know what’s changed as a result of your feedback.
Customer Panels are held in person at Gateway Plaza. We advertise the times and dates in advance.
You can take a look at what other panels have discussed and find out more about how the panel has helped to shape Berneslai Homes below.
Customer Panel feedback
Check It Challengers
Being part of our Check It Challenger programme is a great way to give us your views on our leaflets, letters, policies, or sections of our website from the comfort of your home, without attending a formal meeting.
All we ask is that you give us your thoughts on what we send through, by completing a quick and easy survey, letting us know if they’re written in a tenant friendly way and contain all the information you’d expect to see. There’s no time commitment, so you can dip in and out as you please. You’ll also have up to 10 days to give us your thoughts.
You could earn a £5 voucher for every review you complete.
If you're interested in becoming a Check It Challenger, then please get in touch today. Don’t forget to tell us your name, address, phone number.
