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News

Customer Services Committee November 2025 Website Card

You’re invited to observe the November Customer Services Committee meeting

Published:

We’ll soon be advertising a range of new exciting involvement opportunities starting with four roles for our Customer Services Committee. You’re invited to observe the November Customer Services Committee to see how the meeting works.

Board Advert

Join our Board

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We have an opportunity for someone to help us to steer the strategic direction of Berneslai Homes as an Independent Board Member.
Cockerham Lane Community Event 7

Working together to tackle anti-social behaviour

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Partnership working helped us to deal with anti-social behaviour issues in Old Town.
Rent Increase (1)

Apprentice swap sparks new skills and experiences across Barnsley 

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Berneslai Homes and Barnsley Council have launched a month-long apprentice swap, giving electrical apprentices a unique opportunity to broaden their experience and deepen their understanding of the sector.
Elderly Woman Answering The Door

Priority Services Register

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Helping vulnerable people to manage their energy services and bills, including getting help if there’s an interruption to your electricity, gas, or water supply.

Spot The Signs, Try Our Tips, Act Fast, Report It

Awaab’s Law: what it means for tenants

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Keeping tenants safe is our top priority and we're working hard to get ready for the introduction of Awaab's Law on Monday 27 October 2025.
Customer Engagement Team Hosting A Condensation, Damp And Mould Drop In Session Image

Condensation, damp and mould drop-in session

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On Wednesday 24 September, our Community Engagement Team hosted a drop-in session on condensation, damp and mould build-up.
Customer Panel

October Customer Panel: Talk is Change - make a difference by having your say

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You’re invited to come along to the October Customer Panel and find out about the exciting opportunities we’re proposing to make your voices stronger and have your say.
Annual Customer Satisfaction Survey

Share your views in the tenant satisfaction survey

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During October and November, we’re inviting 1,900 tenants to take part in our tenant satisfaction survey.
Lettings Two Ads Per Week

Changes to bidding on vacant properties

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We’re making some changes to the way you can bid for vacancies if you’re currently on the Housing Register. From Friday 3 October 2025 we’ll be running two adverts each week.

Annual Report 2024 25

‘Continuing to listen, learn, and improve with tenants’ Annual Report out now

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Our Annual Report for 2024-25 outlines how we’ve worked together with tenants to shape services, improve neighbourhoods, and respond to what matters most to residents during a challenging time in the sector.

Tenancies

Getting Tenancy Ready Project

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We're sharing news about our 'Getting Tenancy Ready' project and the difference it has made for young care leavers.