Very rarely we may require some customers to move out of their homes during major works.
Due to Health and Safety reasons we may recommend some of our customers stay in temporary respite accommodation whilst works are carried out.
You’ll be told this at the Customer Choice Event where you pick your kitchen, bathroom and fire or during a home visit at least 2/3 weeks prior to works starting.
Yes, you’ll keep paying your normal rent. No other charges will be incurred as we will meet the cost of respite accommodation for you.
You’re required to continue paying your utility bills and council tax.
We’ll do all we can to find a suitable facility in your area, however we can only offer what facilities are available. If you have the option to stay with family or friends you can also opt to do this.
You’ll probably stay in respite for up to a three week period; however in some cases it can be extended.
Yes, you’ll be appointed a Project Liaison Officer during the works. They will keep you up to date, as will the Site Operations Manager.
Unfortunately not. If you’re staying in alternative accommodation you’ll be required to sign a health and safety disclaimer explaining that you will only be allowed back into your home with the Site Operation Manager’s permission.
No. We’ll only pay the costs for the respite facility.