Our Tenants First Service is a highly skilled team, with expert knowledge. We offer our tenants a range of specialist, tailored interventions to help them sustain their tenancies and enjoy where they live.
We do this be offering a personalised package of support for tenants experiencing difficulties, and work holistically in order to improve identified outcomes, in a solution focussed way. Tenants First offers a fresh approach to the way we provide support – tailoring interventions, working together with tenants and our partners in order to provide the support they need, when its needed.
Our dedicated key workers offer practical, hands on intensive support to tenants with multiple and complex needs, utilising the evidence based Family Intervention methodology. They help families to identify their problems at the root cause, and after initial assessments, provide the family with a support plan which is achievable and realistic. The criteria for a key worker is that tenants are:
- Involved in criminal or anti-social behaviour
- Struggling with a high level of debt
- In danger of losing their home
- Involved in Domestic abuse and or Sexual Violence
- Experiencing untreated/managed mental health problems
- Experiencing untreated/managed physical health problems
- Experiencing substance misuse problems
- Children in need (education/parenting/safeguarding).
Our Tenant Support Officers provide specialist money management advice and support to tenants who have difficulties with:
- Tackling and reducing their rent arrears
- Certain vulnerabilities which means they need help completing online applications for Housing Benefit and Council Tax Support
- Opening bank accounts
- Dealing with additional rent charges due to under occupation sometimes known as ‘Bedroom tax’
- Universal Credit.
Our Mental Health Housing Support Officers provide flexible, responsive housing related support to tenants who:
- Have low level mental health needs, which are
- Affecting their ability to maintain a successful tenancy.
They work with tenants to provide a range of practical and emotional support and interventions in order to reduce the risk of tenancy failure.
We can consider providing a furnished tenancy for applicants who are to become our new tenants and who:
- do not own adequate furniture / be in a position to reasonably afford to furnish their new home
- are vulnerable and have health or social problems.