Tenants First

Tenants First is a specialist tenancy and family support hub for tenants. Our five teams are highly skilled with expert knowledge and offer:

  • family intervention support
  • tenancy support
  • housing coaches
  • employment training support
  • mental health housing related support – for adults and families.

The service supports tenants with a wide range of tenancy issues as well as offering family support to tenants who have multiple support needs at a complex level. We offer our tenants a range of specialist, tailored ways to help them keep their tenancies and enjoy where they live. We work jointly with tenants and our partners to give support where and when it is needed.

Follow this link to contact the service.

Are you struggling with the cost of living crisis?alt=""

If this is you then Tenants First are committed to helping and supporting you if you are struggling.  Everyone’s feeling the squeeze and worrying about money can also affect your mental and physical health, so it’s really important to get help and support.

Tenants First are holding free money advice drop-in sessions each week in August, for tenants who are struggling. Please come and see us on:

Tuesday –  Maltas Court, Community Centre, Worsbrough Dale, S70 4QG, from 10am until 2pm.

Wednesday –  Kirk View, Community Centre, Hoyland, S74 9HY, from 10am until 2pm and Church Street Close, Thurnscoe, S63 0QT, from 10am until 1pm.

Thursday – Honeywell Community Centre, Honeywell, S71 1PZ, from 12.30pm until 3.30pm.

Friday – Bow Street, Community Centre, Cudworth, S72 8JL, from 12.30pm until 3.30pm.

The Tenants First is ‘funded by European Social Fund.’



Family Intervention Support

Our dedicated key workers offer practical, hands on intensive support to tenants with multiple and complex needs. They use the evidence based Family Intervention methodology. They help families to identify their problems at the root cause, and after initial assessments, provide the family with a support plan which they are able to do and realistic. The rules for a key worker is that tenants are:

  • Involved in criminal or anti-social behaviour
  • Struggling with a high level of debt
  • In danger of losing their home
  • Involved in Domestic abuse and or Sexual Violence
  • Experiencing untreated/managed mental health problems
  • Experiencing untreated/managed physical health problems
  • Experiencing substance misuse problems
  • Children in need (education/parenting/safeguarding).
Tenancy Support

Our Tenant Support Officers provide specialist money management advice and support to tenants who have difficulties with:

  • Tackling and reducing their rent arrears
  • Certain vulnerabilities which means they need help completing online applications for Housing Benefit and Council Tax Support
  • Budgeting
  • Dealing with additional rent charges due to under occupation sometimes known as ‘Bedroom tax’
  • Universal Credit.

Please also visit the Barnsley Council website ‘More Money In Your Pocket’ page, to find out how you could save money or get help in a range of areas.

Housing Coaches

Our journey starts with our housing coaches who support tenants on our waiting list for rehousing. Our housing assessment team identifies applicants who may need that extra support to set up and maintain a tenancy with us.

Our support is very hands on, practical, advising and guiding to ensure that the applicant is all set up to care for their home, report repairs, pay bills and utilities and be part of the community where they live.

Mental Health Housing related support

Our Mental Health Housing Support Officers provide flexible, responsive housing related support to tenants who:

  • Have low level mental health needs, which are
  • Affecting their ability to maintain a successful tenancy.

They work with tenants to provide a range of practical and emotional support and interventions in order to reduce the risk of tenancy failure.

Furnished Tenancies

We can look into providing a furnished tenancy for applicants who are to become our new tenants and who:

  • do not own adequate furniture / be in a position to reasonably afford to furnish their new home
  • are vulnerable and have health or social problems.

You can find further information on our Furnished Tenancies page.