Housing Online - your online account
Housing Online lets you complete a housing application and search and apply for a property.
If you’re a tenant you can use Housing Online for the following:
- Check your rent balance
- Make a rent payment
- Update your contact details
- Create a new housing application or view saved applications
- Report non-urgent repairs
If you don't already have an account, please follow the instructions below to set one up.
Register for your Housing Online account
To register for Housing Online you need an email address. If you haven’t got an email address, you'll need to set one up. For help setting up an email, visit the Learn My Way website or join the weekly drop-in session on Wednesdays 10-11.30am at Library @ the Lightbox in Barnsley town centre.
To set up an account you’ll need:
- An email address you can access*
- A reference number – this can be your payment or application reference
- Your date of birth
- Your National Insurance number
*iCloud emails do not work with Housing Online. Please use an alternative email address.
Select option 1: Existing tenants and applicants – create an account. Follow the instructions on screen to create your account.
Report non-urgent repairs online with My Repairs
We’ve made it easier for you to report and track non-urgent repairs using your Housing Online account.
You can now use ‘My Repairs’ - your new online service for reporting non-urgent repairs, making it quick and simple to log repairs, check progress, and keep your contact details up to date. Access My Repairs through your Housing Online account – if you’re not sure whether you have an account, read below for how to set one up.
Watch our how to video guide which gives you step-by-step instructions on using My Repairs. You can also click here to open the video in a new window.
What’s changed?
- Online reporting: You can now report non-urgent repairs online, anytime, from your computer, tablet, or smartphone.
- Track your repairs: View the status of your repair requests and appointments in real time.
- Image-based reporting: Use the easy-to-follow images to help describe the nature and location of non-urgent repairs.
- Inclusive access: Phone reporting is still available, and you should always call 01226 787878 to report emergency repairs.
What do I need to do?
- Check your contact details: Make sure your contact information is up to date in your Housing Online account so we can keep you informed.
- Register for Housing Online: You should already have an account, but click here if you need to set up a new one.
Frequently asked questions
- How does online reporting work? Log in to Housing Online, select ‘My Repairs’, and follow the prompts to report your issue. The video above shows you how to do this.
- Can I still use the phone? Yes, you can call 01226 787878 during office hours for non-urgent repairs, or 24/7 for emergencies.
- What is an emergency repair? An emergency repair is one that immediately affects your health, safety, or security and would endanger life or, if not repaired, will cause damage to the building. Please always call us to report these.
- Can I still use the temporary eform to report non-urgent repairs? We’ll stop accepting eform reports (eform 82) on Friday 19 December so please use My Repairs online reporting as soon as possible.