Everyone deserves to feel safe where they live and anti-social behaviour (ASB) in your community can really affect your overall health, wellbeing, and quality of life.
Our dedicated ASB team work closely in partnership with the council’s Safer Neighbourhood Service and South Yorkshire Police to deal with ASB effectively across the borough.
The team address and manage community tensions that ASB, crime, and nuisance can cause so you can live in your home without stress and fear.
Anti-social behaviour is behaviour that causes harassment, alarm, or distress to other people living in your neighbourhood.
Along with key partners including Barnsley Council and South Yorkshire Police, we’ll work with individuals to address ASB in our communities.
Our policy outlines our approach to tackle incidents of ASB and includes details around:
In most cases of minor nuisance or ASB, the first thing you should do is discuss the problem with your neighbour.
We offer a mediation service, where we arrange for a trained person to help you and your neighbour meet, talk about your problems, and help you understand each other’s point of view.
If you can’t talk to your neighbour about the problem or it’s a sensitive problem, then you can report ASB by:
Remember to tell us your name, address, and phone number, as we may need to ring you back.
Once you’ve reported it
An ASB officer will contact you within three working days and arrange to visit you at home or another suitable place.
Or if you report a racial incident, if you’re at risk of violence, or if there’s damage to our property, we’ll meet you within one working day.
We’ll keep you updated on what action is being taken.
If you're not able to talk to your neighbour about the problem, or it's a sensitive problem, please report anti-social behaviour to us online or by telephone.
Once you've reported it, a neighbourhood officer will get in touch to talk about your case.
You'll then be invited to download the ASB app, which can be used to record and save evidence.
If you give us consent, we'll arrange for someone from the Respect Line to contact you to offer advice and support.
Our neighbourhood teams and ASB team use two systems to support you if you’ve reported anti-social behaviour to us.
Once you’ve made a complaint, one of our officers will invite you to download the app which you can use to upload evidence including written information, photos, or videos. We’ll explain how it works and how to use it. You can still keep a traditional diary of incidents if you’d prefer.
We manage who has access to the app, by inviting you to use it and closing it after the investigation is complete. The app provides a quick and accessible system for reporting further ASB incidents and helps with accurate record keeping, so we can escalate and build case files in a timely manner.
This is an out of hours external customer service from professionals who have specialist knowledge to support you.
Once you’ve told us you’re having problems with ASB, you’ll be contacted and offered advice and support.
They can take note of the incidents that have happened since last contact and give advice on what action you should be taking next, which might include contacting South Yorkshire Police. This information is sent directly to the investigating officer to help progress the case.
Your neighbourhood officer will be your first contact. If the problem is more serious or persistent (regardless of tenure) this will be dealt with by the anti-social behaviour (ASB) enforcement team. They provide specialist support and secure legal outcomes for frontline services and is made up of officers from Barnsley Council and Berneslai Homes.
We can’t take action against someone without evidence. We’ll give you a special ‘incident diary’ to record ASB you see or hear. We may need other evidence, like photographs, video, or audio recordings. We might have to speak to other people who have witnessed the problem. It could be difficult to take the case any further without these other witnesses.
If the evidence confirms ASB, we’ll take action. In serious cases, where the perpetrator has put you or someone else in danger, we’ll go straight to legal action. In most situations we’ll take a step-by- step approach to try to get them to change.
The neighbourhood team will contact the perpetrator and interview them. (You can ask us not to do this, but it could then be difficult to take the case further). We’ll tell them to change their behaviour or risk legal action. This is enough to solve the vast majority of problems.
If ASB continues after a final warning – or if someone is in danger – we’ll start legal action straight away. We’ll ask the court to give us one of the following:
We’ll act as quickly as we can to sort a problem out. If we need to take legal action, it may take us some time to prepare the evidence. We then have to wait for the courts to set a date for a hearing. Tenants are protected by their tenancy agreement, and this means that we have to go through many steps if we want to take legal action. We’ll keep you informed of the progress of our investigation. If you think that we’re not doing enough, please contact us again.
If the complaint is of a serious nature, we can ask the courts to consider taking action straight away.
ASB can regularly be resolved by a single action by one agency. There are other cases of ASB that need a number of people to work together to tackle the issues. This is where the anti-social behaviour case review comes in. The anti-social behaviour case review is a mechanism available to the public which they can use to ask agencies such as the Barnsley Council, South Yorkshire Police, and Berneslai Homes to review collectively how they’ve responded to complaints of ASB.
The anti-social behaviour case review does not replace the complaints procedure of each organisation, which can and should be used by the public when they are not satisfied with the response of a particular agency.
If you feel that agencies working in partnership haven’t dealt effectively with anti-social behaviour you’ve reported, you can raise an anti-social behaviour case review. We’ve set a anti-social behaviour case review threshold to make sure all anti-social behaviour case review requests are dealt with consistently. The threshold is:
If you meet the above criteria, you can ask for us to progress the anti-social behaviour case review on your behalf:
What if I think it’s a crime?
If you experience a problem that you think is a crime, contact the police as soon as possible and then contact your local Housing Management Officer to let us know about the problem.
Contact South Yorkshire Police:
10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD
Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803