Get involved
‘Talk is Change’ and we believe the best way of improving our services is to work closely with tenants - listening and responding to your feedback. Your views are important to us and every voice matters.
We have a range of involvement opportunities for tenants and leaseholders. Some are paid, some are voluntary, and all are designed to fit around your life. You don’t need any previous knowledge - just your voice, your ideas, and your lived experience.
We’re able to offer training, provide transport and equipment, and cover your expenses for the activities you do for Berneslai Homes.
Our dedicated customer engagement team support a wide range of events and activities. Watch the monthly video roundup to see we’ve been working on recently, together with tenants.
If you’d like to get in touch with the team to find out more about our activity, or to share your feedback, please use the buttons below. We’d love to hear from you!
We're recruiting!
Talk is Change: We’re creating more and better ways for you to have your say!
We’ve recently worked with Tpas, the tenant engagement experts, to review our tenant voice offer and create more opportunities for you to have your say on things that matter to you.
We have a range of new and exciting involvement opportunities open to all current Berneslai Homes tenants or leaseholders. Roles vary in time commitment and subject matter, so there’s something for everyone. It’s all part of our promise to listen to tenants, work together to identify improvements, and continue to provide high quality services to you.
You can read more about the different opportunities and how to get involved by clicking on the tiles below, or read our news article here.
Different ways to have your say
Our tenant involvement offer has many ways to get involved, both in person and online from the comfort of your own home.
Involved tenants and leaseholders help to:
- Influence policies, procedures, and improvements to services.
- Test, monitor, and give feedback on whether we’re delivering against the promises we make.
- Scrutinise our services to make sure we’re meeting all our obligations as a landlord, as set out in the Social Housing Regulatory framework.
- Improve homes, neighbourhoods, and communities.
- Join our Board or Customer Services Committee to help run our company.
What's on
You can have your say from the comfort of your own home, in your local neighbourhood, and at events and meetings organised by Berneslai Homes.
Our Engagement Calendar is a great way to find out what's on at a glance. It lists all the meetings, events, and opportunities that you might want to get involved in.
Customer engagement
Find out how customer engagement has been making a difference in your community by watching our monthly round up videos on YouTube here or reading our previous reports below.
The difference made by tenants
Thanks to all the tenants who have helped influence our services over the last year. Click on the link below to read about some of the ways they’ve made a difference on your behalf!
Customer Engagement Strategy
Our Customer Engagement Strategy sets out a how we’ll strengthen the tenant voice in Barnsley. As well as the routine involvement opportunities, each year we agree a plan of how customers can get involved in the improvements or changes we’re making to our service.