Talk is Change: new opportunities for you to have your say

Talk is Change: We’re creating more and better ways for you to have your say!

We’ve recently worked with Tpas, the tenant engagement experts, to review our tenant voice offer and create more opportunities for you to have your say on things that matter to you.

We have a range of new and exciting involvement opportunities open to all current Berneslai Homes tenants or leaseholders. Roles vary in time commitment and subject matter, so there’s something for everyone. It’s all part of our promise to listen to tenants, work together to identify improvements, and continue to provide high quality services to you. 

Whether you’ve been an involved tenant before or have no experience yet, we’d love to hear from you. You can read more about the different roles below and you can express your interest in more than one role. 

Tenant Voice Panel (TVP)

Number of positions: 12 (with up to 6 of these being representatives from the themed panels below*).
Time commitment: Meeting every 2 months (6 per year) for 2 hours. 
Meeting venue: In person at Gateway Plaza, a suitable venue decided by the group, or online using Microsoft Teams. 

The TVP influences how we provide services to tenants and gives assurance that services are working well for tenants. They review policies, strategies, and performance to make sure we’re meeting tenants’ needs and acting in line with the laws and expectations of the Regulator of Social Housing. They share their feedback, provide challenge, and can request additional engagement from other methods and groups to make sure tenant views are always properly represented.  

Customer Services Committee

Number of positions: 4 (2x paid, 2x voluntary).
Time commitment: Meeting every quarter (4 per year) for 2 hours.
Meeting venue: In person at Gateway Plaza.

The Customer Services Committee is all about making sure we listen and respond to the tenant voice. The committee offers challenge and seeks assurance that Berneslai Homes is: 

• Listening to tenants
• Delivering excellent services
• Making sure plans are in place to resolve any issues we know about

Tenant Influence Panels

Three new panels* will meet four times a year to focus on key areas. Each panel will make sure tenants have a meaningful voice in how services are delivered, scrutinised, and improved. They will provide assurance and feedback to other tenant influence groups and committees including the Tenant Voice Panel and Customer Services Committee.

Number of positions: 8 per panel (24 in total).
Time commitment: Meeting every quarter (4 per year) for 2 hours.
Meeting venue: In person at Gateway Plaza or online using Microsoft Teams.

Homes Tenant Influence Panel
Looking at repairs services, including responsive and planned services, damp and mould, and building safety.

Customer Service Tenant Influence Panel
Looking at customer services, complaints, and communication, making sure customer service standards are continually improved through a positive complaint handling culture.

Neighbourhood Tenant Influence Panel
Looking at neighbourhood services, considering estate walkabout outcomes, environmental issues, anti-social behaviour, performance, and tenant satisfaction. 

Apply today!

If you’d like to express your interest in any of the above roles, please let us know by sending an email to communityengagement@berneslaihomes.co.uk and the role(s) you’re interested in. Don’t forget to tell us your name, address, and contact details. 

Other ways to have your say

If you’d like to be involved but don’t want to commit to any of the roles above, there are other ways you can share your feedback and make a positive difference. Within each of our three new themes for engagement - Customer Service Voices, Neighbourhood Voices, and Homes Voices, we offer many different ways to have your say, even from the comfort of your own home. These include being a Check It Challenger or Community Champion, attending Customer Panel, and sitting on one of our other groups. We’ve recently updated our ‘Get involved’ website section so it’s easier for you to find out more.