Our services during the 2025 festive break

With Christmas around the corner, we want to let you know about our opening times over the festive period and how you can report urgent repairs.

We’ll be closed for general enquiries from Wednesday 24 December at 4pm and we’ll be back from 9am on Friday 2 January 2026.

Lettings service

The Choice Based Lettings advert, published on Tuesday 23 December, will stay open until 12noon on Friday 2 January 2026. During this time, we'll extend the number of homes you can apply for from three to six. We will not allocate any properties from this advert until we open again on Friday 2 January 2026.

The next CBL advert will open at midnight on Monday 5 January 2026 and run until 12noon on Thursday 8 January 2026 as normal.

Reporting repairs

To report non-urgent repairs, please use My Repairs – a simple way to log a request online and keep track of your appointments. To report emergency repairs during the festive season, call the Repairs Hotline on 01226 787878, which is available 7 days a week, 24 hours a day.