Give us your views in the tenant satisfaction survey

During May and June, we’re inviting 1,900 tenants to take part in our tenant satisfaction survey. It’s important we get your views so we can understand how we’re performing and how we can improve our services.

This survey meets the requirements of the Regulator of Social Housing and enables the regulator to actively consider tenant satisfaction across the country.  By the end of June every year we, along with all other social housing landlords, will publish a range of standard tenant satisfaction information which will include some of the results from this survey. Our results from the 2023 survey are here.

If you receive a survey either in the post, by email or text, we’d be grateful if you can take a few minutes to tell us what you think, your views really count!

We use a nationally recognised confidential survey that is carried out on our behalf by ARP Research, an independent research company.    

Emails will come from ‘Berneslai Homes Survey’ (noreply-berneslai@arpsurveys.co.uk) and text messages from 07860 017314.

Click here to read more information and frequently asked questions about the survey.