Share your views in the tenant satisfaction survey

During October, we’re inviting 1,900 tenants to take part in our tenant satisfaction survey. It’s important for us to get your views so we can understand how we’re performing and how we can improve our services.

If you get a survey either in the post, by email or text, we’d be grateful if you can take a few minutes to fill in it. 

Emails will come from ‘Berneslai Homes Survey’ (noreply-berneslai@arpsurveys.co.uk) and text messages from 07860 017314.

This survey meets the requirements of the Regulator of Social Housing and helps the regulator to actively consider tenant satisfaction across the country.  

We use a nationally recognised confidential survey that is carried out on our behalf by ARP Research, an independent research company.    

Each year we, along with all other social housing landlords, will publish a range of standard tenant satisfaction information which will include some of the results from this survey. Read the results from the 2024 survey here.

Read more information about the survey and find answers to frequently asked questions.