Phone us

General Enquiries 01226 775555

(Monday to Friday 8am – 8pm and Saturday 8am – 1pm).

Phone us about: rent, housing benefit or insurance; the Maintaining the Barnsley Homes Standard programme (our programme for improving homes); problems on your estate such as vandalism, antisocial behaviour; your tenancy; ending your tenancy; your housing application; mutual exchanges; renting a garage; making a complaint, comment or compliment; and warden service.

Repairs Hotline on 01226 787878

(24 hours a day, 7 days a week)

Phone us to order, cancel or ask about a repair that you have ordered but has not been completed; make or change an appointment for a repair; or comment on the quality of a repair.

You can report repairs out of normal office hours but we will only come out to you if it is an emergency.

101 – The police non-emergency number

You should call 101 to report crime and other concerns that do not require an emergency response. You should always call 999 when it is an emergency.

Berneslai Homes Telephone Answering Standards

Our telephone answering standards ensure that we deliver excellent telephony services.  Follow this link to find out more.