Our neighbourhood teams are small groups of officers who are responsible for providing housing management services at a local level.
Each team has a team leader and neighbourhood officers and assistants who work on your estates. They carry an identity badge which has their photograph, name, and job title on it.
Your neighbourhood team is here to work with our partners to help you sustain your tenancy and maintain a quality environment.
The quickest way to contact your local team is by using our dedicated team emails - your message will be passed on to the relevant officer. You can find your local team details below.
If you need to speak to a neighbourhood officer and see them on your estate, just call them over. They will be happy to help.
You can also contact your neighbourhood team by:
Central neighbourhood team
North neighbourhood team
North East and Dearne neighbourhood team
South neighbourhood team
The team will look into your enquiry and if it requires a response will get back to you as soon as possible. We aim to respond to emails within five working days and prioritise all requests for service considering urgency, vulnerabilities, and risk. If you have non urgent enquiry, use our online form to contact us.
You can also phone our general enquiry number 01226 787878 between 9am and 5pm, Monday to Friday (this is also available 24 hours a day for emergency or urgent situations).
Our customer services team will be able to help you with most enquiries, and if they can’t help, they will take details of your question and a neighbourhood officer will contact you about it within five working days.
If they feel your question needs answering more urgently, they will ask a neighbourhood officer to contact you sooner.
Supporting our tenants
Keeping estates clean and safe places to live
Helping tenants to have their say
Great partnership working
We’re currently reviewing how we do local engagement which includes our estate walkabouts and your community, your say meetings. We’d love to hear your thoughts on this.
If you’re a tenant and would like to send in any questions, suggestions, or feedback, or you'd like to be involved in the review, please email email@example.com
We hold regular estate inspections where tenants and residents can join our team as we monitor the appearance of your estates and identify actions to improve them.
The walkabouts are often attended by local elected members and our partner organisations including the council who provide services in the area.
The walkabout looks at all aspects of the estate’s condition including things like gardens, highway issues, litter, dog fouling, and so on.
Any issues identified are recorded and referred to the appropriate agency for attention. You’re welcome to join us on our next walkabout.
Dates and locations for your local walkabouts are listed on your team's page.
Your Community, Your Say
'Your Community, Your Say' meetings give you a chance to join local conversations about what we and our partner organisations including the council and police do, and any issues in your area.
These could include things like litter, dog fouling, anti-social behaviour, and grass cutting.
The group is made up of Berneslai Homes officers, local councillors, tenants, and our partners who provide other services in your area including the police and the council.
Dates and locations for your local meeting are listed on your team's page.
10th floor, Gateway Plaza, off Sackville St, Barnsley, South Yorkshire, S70 2RD
Berneslai Homes Limited is a company controlled by Barnsley Metropolitan Borough Council. A company limited by guarantee, registered in England and Wales, number 4548803