National Tenant Involvement Week 16-20 November

Talk is change and we’re proud to be supporting National Tenant Involvement Week 16-20 November with Tpas, the tenant involvement experts. It promises to be a week packed full of all things tenant engagement and involvement, with plenty of opportunities to learn, share ideas, hear from others, and celebrate the fantastic work happening here in Barnsley and across the social housing sector.

Throughout the week we’ll be celebrating the positive difference tenants are making to services and communities, and showcasing the different ways tenants and leaseholders can get involved. From quick feedback and surveys, to conversations, panels, and other involvement opportunities, there are many ways for everyone to have a voice.

During the week, Tpas are providing a range of free online sessions for tenants, with guest speakers, practical examples, conversations, and ideas to take back to your own community. We’ve listed a sample of sessions below, to view the full schedule of events online please click here (opens in a new window).

From complaints to change - the Housing Ombudsman perspective

Monday 16 November 2-3pm: Hear from Anthea Chilton from the Housing Ombudsman about learning from complaints, listening to residents and using insight to make meaningful changes. Register for the online session here (opens in a new window).

Leading the way - tenant engagement in practice

Tuesday 17 November, 2-3pm: The session will explore how tenants are involved in shaping services, giving feedback on contractor performance and influencing how works are delivered. Register for the online session here (opens in a new window).

Best practice in tenant engagement club

Wednesday 18 November, 11am-12noon: Hear practical examples of community-led involvement and share ideas about what is working in neighbourhoods and communities across the country. Register for the online session here (opens in a new window).

Young voices - rethinking how we involve young people

Thursday 19 November, 11am-12noon: Join to hear about approaches that are helping younger tenants get involved, have their voices heard, and make a difference. Register for the online session here (opens in a new window).

Celebrating our engagement heroes - their stories

Friday 20 November, 11am-1pm: Join for a special session featuring Tpas Engagement Heroes from across the country, sharing their personal stories and the impact they've made. Register for the online session here (opens in a new window).

To register for any session, type in ‘Berneslai Homes’ when asked to input the company.

We currently have 53 actively involved residents who across a range of different roles including Check it Challengers, tenant influence panel members, committee members, and Board members. We also encourage all tenants and leaseholders to have their say in other ways.

Dave Fullen, Executive Director of Customer and Estate Services, said: “We’re proud to support National Tenant Involvement Week by celebrating the difference tenants make, sharing opportunities to get involved, and helping people access the free Tpas sessions. It’s a chance to show how listening to tenants helps us improve services and strengthen communities.

“I’d like to thank everyone who already gives their time to share their experiences, challenge us, and help shape what we do. Your contribution matters and we hugely appreciate it.

“If you haven’t been involved before, we’d love to hear from you. You don’t need any special experience or lots of spare time - whether you complete our short survey about social housing stigma, join a conversation, or take part in a panel, there’s a way to have your say that works for you. Your experience can help us see things differently and make changes that matter.”

To find out more about current opportunities and to see recent outcomes and impact, visit the ‘Get involved’ section of the website here.