Tenant satisfaction survey - out now!

During May and June, we’ll be inviting 1,750 tenants to take part in our tenant satisfaction survey. It’s important we get your views so we can understand how we’re performing and how we can improve our services.

The survey contains the Tenant Satisfaction Measures that the Regulator of Social Housing has introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard tenant satisfaction information which will include some of the results from this survey. 

If you receive a survey either in the post, by email or text, we’d be grateful if you can take a few minutes to tell us what you think, your views really count! E-mails will come from ‘Berneslai Homes Survey’ (noreply-berneslai@arpsurveys.co.uk) and text messages from 07860 017314.

We use a nationally recognised confidential survey that is carried out on our behalf by ARP Research, an independent research company.    

Please visit our Tenant Satisfaction Survey webpage here to find out more and read our FAQs.